Privacy Policy

Effective Date: [14-06-2025]

Zaira Organics LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the United Arab Emirates and other applicable regulations. By using our website, purchasing our products, or interacting with us, you consent to the practices described in this policy.

1. Collection of Personal Data

We collect and process personal data that is necessary for the provision of our services. This may include, but is not limited to:

  • Identity & Contact Information: Name, email address, phone number, billing and shipping address.
  • Payment & Transaction Details: Payment method, billing details (processed securely by third-party payment providers; we do not store credit card information).
  • Technical & Usage Data: IP address, browser type, device identifiers, and website usage patterns collected through cookies or similar technologies.
  • Marketing & Communications Preferences: Subscription to newsletters, promotional offers, and customer feedback.

2. Legal Basis for Processing Data

We collect and process personal data based on the following legal grounds:

  • Contractual Obligation: To process orders, deliver products, and provide customer support.
  • Legitimate Interest: To improve our website, enhance security, and prevent fraud.
  • Legal Compliance: To comply with UAE regulations and law enforcement requirements.
  • Consent: When you opt-in for marketing communications or voluntarily provide data.

3. Use of Personal Data

We use personal data for the following purposes:

  • To process and fulfill orders, including payment processing and delivery.
  • To provide customer service and respond to inquiries.
  • To enhance website functionality and optimize user experience.
  • To send promotional communications, only if consent is provided.
  • To detect and prevent fraudulent transactions or security breaches.
  • To comply with legal and regulatory obligations under UAE law.

4. Disclosure & Data Sharing

We do not sell, rent, or trade your personal data. However, we may share your data with:

  • Third-party service providers (e.g., payment processors, shipping companies) for order fulfillment.
  • Regulatory authorities or law enforcement when legally required to do so.
  • Affiliated companies or business partners if necessary for service improvement or legal compliance.

All third-party processors are contractually obligated to maintain the confidentiality and security of your data.

5. Data Retention & Security

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. We implement stringent technical and organizational security measures to protect data against unauthorized access, loss, or misuse.

6. Your Rights Under UAE Law

Under the PDPL, you have the right to:

  • Access your personal data and request a copy.
  • Rectify inaccurate or incomplete data.
  • Request erasure of your data under specific legal grounds.
  • Withdraw consent for marketing communications at any time.
  • Object to data processing for direct marketing purposes.

To exercise any of these rights, please contact us at [email address].

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. By using our site, you consent to the use of cookies. You may adjust your browser settings to refuse cookies, but this may affect website functionality.

8. Cross-Border Data Transfers

If we transfer personal data outside the UAE, we ensure that adequate safeguards are in place to protect your privacy in compliance with UAE regulations.

9. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or via email. We encourage you to review this policy periodically.

10. Contact Information

For inquiries regarding this Privacy Policy or to exercise your rights, please contact:
admin@zairaorganic.com , LLC,Dubai, UAE

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your data as outlined above.